Take a payment

Checkout is where a sale becomes a payment. You choose how the customer pays, take the money, and Omviq finishes the sale and offers a receipt.

Before you start

Have the cart ready. Tap Pay or Checkout, whichever your order type shows. See Make a sale.
Cash needs an open till. Until a till session is open, the Cash button is greyed out with a message telling you to open the till. If a customer reaches checkout first, open the till from the header without leaving the checkout. The message clears and the cash is counted in the session you just opened. See Open and close a till.
Which payment methods you see depends on your business’s settings. The grid shows only the methods that are turned on, under Settings → Checkout → Payment Methods.

The checkout screen

The screen has two columns. The left column is the order summary with the items, subtotal, tax, service charges, discounts, tips and the total. It updates as payments are applied, voided or tips are added. The right column holds the payment methods, cash entry, tip buttons, and the processing and success screens.

Steps

Tap Pay or Checkout. The checkout opens.
If your business takes tips, add one now. See Split a payment and add a tip.
Tap a payment method.
Enter or confirm the amount. It starts at the full balance still due.
Take the payment. For a card, the card terminal talks to the card processor. For cash, the drawer opens.
The sale completes. A success message appears, then the terminal returns to idle. Depending on your business’s settings, you may instead see a receipt page. It offers the receipt options your business has turned on, such as print or skip.

Payment methods

Method	How it works
Cash	Quick-amount buttons (for example $10, $20 and $50) and a box where you can type any amount. The change due is worked out as you type. Tap Pay Cash to take it. The drawer opens by itself.
Card	Debit or credit. The customer taps, inserts or swipes on the connected card terminal. The payment starts as soon as you choose Card, and you do not enter anything else. A processing screen shows while the terminal talks to the processor.
Gift Card	Scan the card or type its number. Omviq checks the balance first. The remaining balance prints on the receipt.
Store Credit	Applied from the customer’s account when the customer is identified. Customers get store credit after returns instead of a cash refund.
House Account	For business customers with a pre-approved credit line, billed monthly.
Check	Entered by hand. Omviq does not verify it and treats it as paid.
Custom	Methods your business defined, such as meal vouchers or tokens.

Every payment is started and recorded by Omviq’s payment service, which first checks that the sale can still take money. It must still be open and owe something, and the order it was rung for must still exist and be unpaid. Nothing is charged in your browser.

Cash rounding

If your business uses cash rounding, the cash part of a sale is rounded to the nearest accepted amount, for example $0.05. Card, gift card and other electronic payments always use the exact amount.

The rounding appears as its own line on the receipt, for example Cash Rounding: -$0.02.
Item prices and tax are not changed.
If a sale is split between cash and card, the cash part is rounded and the card part is exact. The total collected still equals the sale total.

Exact total	Rounded to $0.05	Adjustment
$13.47	$13.45	-$0.02
$13.48	$13.50	+$0.02
$13.50	$13.50	$0.00

The setting is made once by an admin, under Settings → Checkout → Cash, and applies to every terminal at that location.

Going back to the check

The Back arrow at the top of the order summary leaves the checkout and returns you to the terminal.

Before any payment is taken, Back returns you to the check exactly as you left it. Every item, the customer, discounts, price changes and comps are still on it, and nothing is charged. Make your changes and tap Pay again.
Once a payment has been taken, Back cancels the sale. The payment already taken is reversed and the terminal is cleared for the next guest. The bottom navigation is locked until the sale is finished, voided or suspended. To put a part-paid sale down without cancelling it, use Suspend. See Hold and resume a sale.
Leaving an unpaid checkout through the bottom navigation asks you to confirm first, and the check is kept.
If a card reader stops answering during a payment, tap Abandon Payment to cancel that card payment. When nothing else has been paid, you return to the check with every item still on it, ready to take payment another way.

To undo one payment while the sale is still open, see Split a payment and add a tip.

If something goes wrong

What you see	What to do
The card reader does not respond	Check the USB or Bluetooth connection to the card terminal. If it never answers, tap Abandon Payment and take payment another way.
Payment method unavailable	The method is turned off. An admin has to turn it on in the checkout settings.
The cash drawer did not open	The local agent (POSAgent) may be offline. Check its status in the status menu, which should show green. Also check the cable between the printer and the drawer. See Fix printing problems.
The Cash button is greyed out	No till is open. Open the till from the header.
A gift card shows a balance of $0	The card is used up or expired. Check the card’s status in the Wallet section.
The receipt did not print	See Fix printing problems.
A message says nothing was charged, or the sale is stuck	See When a payment does not finish.