Make a sale

A sale starts on the terminal with items in the cart and ends with a receipt. What you tap after the cart is ready depends on your order type: some pay first, and some send the order to the kitchen first.

Before you start

• Sign in and enter your PIN. See Sign in and start selling.
• If you take cash, open a till. Until a till is open, the Cash button at checkout is greyed out with a message telling you to open the till. See Open and close a till.
• Know your order type. It decides the main button on the cart.

Order type	Main cart button	When the customer pays
Quick service, takeout, retail	Pay or Checkout	Before, or without, a kitchen order
Dine-in	Send to Kitchen	Later, from Orders
Delivery, paid up front	Pay, then the kitchen	When the order is placed
Delivery, cash on delivery	Send to Kitchen	When the driver returns with the cash

Pay-first sale (quick service, takeout, retail)

1. Browse the catalog. You see category tabs, the product grid, a search bar and an empty cart panel. See Find and scan products.
2. Tap a product to add it. It appears in the cart with a quantity of 1, and the subtotal, tax preview and total update at once.
3. Check the cart. Change quantities or remove lines if you need to. See Change items in a sale.
4. Tap Pay or Checkout.
5. Choose how the customer pays. See Take a payment.
6. When the payment completes, the receipt prints, the drawer opens for cash and the terminal returns to idle. In quick service, kitchen tickets print after payment when your business has set it up that way.

Dine-in sale (send first, pay later)

1. Add the items. If you want, assign a table from the cart panel before you send.
2. Tap Send to Kitchen. The order is submitted, the kitchen ticket prints or appears at the stations, the cart clears and the order appears in Orders. The check stays open and unpaid.
3. When the guests are ready to pay, open Orders and tap the order. It opens as a read-only preview.
4. On the preview, tap Pay to settle the check as it is. Tap Print Check to print the bill first.
5. To add more items, tap Recall instead. The items already sent stay visible and greyed out. Add the new items, then tap Send to Kitchen to send only the new lines, or Pay to settle the whole check. If you added new lines, Pay sends them first.

If you tap a product while you are only previewing an order, Omviq asks Add to order #N? Choose Recall to add to that order, or New Sale for a separate check.

A paid order has no Pay or Recall button any more. A paid check cannot be paid again or reopened for editing.

Retail sale

A retail checkout completes the sale and prints a receipt, but it does not create an order. Nothing appears in Orders or on the kitchen display afterwards. The sale shows up on the Transactions screen.

1. Add the products, including any size variants.
2. Tap Pay and choose cash or card.
3. The receipt prints and the terminal returns to idle.

What the cart buttons do

Button	What it does
Send to Kitchen	Sends the order to the kitchen. The cart clears when it succeeds.
Pay or Checkout	Goes to payment straight away.
Suspend	Sets the sale aside for later. See Hold and resume a sale.
Clear Cart	Removes all items that have not been sent from the cart.

What you see when you add an item

Required choices (modifiers). If a product has required choices, such as a size, a modifier screen opens before the item is added. Each group tells you how many choices to make. Every choice appears on its own line under the item in the cart, on the kitchen ticket, at checkout and on the receipt. A choice made twice shows its count, for example 2× Cheese.

Combos. A combo opens a step-by-step builder. Choose one item at each step, for example a main, a side and a drink. The combo goes into the cart as one line. Some choices are included in the combo price, some add their price and some are upgrades that add the difference.

Items sold by weight. A weight sheet opens instead of adding one unit. Enter the weight, for example 0.65 kg, and tap Confirm. Confirm stays disabled until you enter a valid weight, and zero is not valid. The cart line shows the weight, the price per unit and the amount, and so does the receipt, for example 0.650 kg @ 120.00/kg.

Automatic calculations. As you add and change items, Omviq works out promotions, tax, the loyalty points the customer will earn (when a customer is identified) and stock warnings. You do not need to do anything.

If something goes wrong

What you see	What to do
The modifier screen does not appear	The product has no required choices set up. A manager can add them in the catalog settings.
You cannot add more of a topping	The group has a maximum number of choices. A manager can raise the maximum.
The comp button is greyed out	Your role does not allow comps. Ask a manager to approve, or to give your role the permission.
Tax is not calculating	The tax rules did not load. Ask a manager to check the tax settings for this location.
The cart is empty after you added items	The items were voided or the cart was cleared. Check for an accidental void and add the items again.
A message says the sale was cleared, timed out, sent, parked or is no longer on this till	The sale was finished or changed on another screen of this till, or it was left untouched overnight. The till has already moved on. Check the cart before you ring anything. A parked sale is in Suspended Sales.
Not added — this item is now sold in a different unit. The menu is being refreshed; tap it again.	Head office changed the item’s unit while your till was open. Nothing was added. When the item’s tile shows the new price, tap it again and enter the amount in the new unit.

Related pages

• Find and scan products
• Change items in a sale
• Apply a discount or coupon
• Hold and resume a sale
• Take a payment